~~TRANSLATE:no|itdrift~~
Key Information
New IT-services at NTNU from 2.1.2017. Primary routine: Please contact Orakel at ntnu for general IT-problems. Please click on the blue waffle-icon at the left side on 'Innsida', and then click 'Support/IT-help' to contact Orakel.
Contact information to our locally IT-staff, due to problems specially for the lab- and research activity:
Department support@itk.ntnu.no
In exceptionally urgent cases you may take direct contact with the person who is responsible for the task:
- Gunnar is single-point-of contact for all IT-support.
- Jan can be directly contacted for tasks regarding purchase of computer equipment, access-problems, ntnu network and software licenses.
Gunnar Aske - 73 59 43 53 - D035
Jan Leistad - 73 59 43 54 - D141
File shares (Windows):
| Share name | Information |
|---|---|
| %home.ansatt.ntnu.no\username | Private home folder |
| %felles.ansatt.ntnu.no\ime\itk\progdist | Departments program distribution share |
| %progdist.ntnu.no\progdist | NTNU IT's program distribution share |
| %felles.ansatt.ntnu.no\ime\itk\felles | Shared folder for department |
| %webedit.ntnu.no\username | Web folder for employees |
File shares (Linux and Mac OSX):
| Share name | Information |
|---|---|
| smb://home.ansatt.ntnu.no/username | Private home folder |
| smb://felles.ansatt.ntnu.no/ime/itk/progdist | Departments program distribution share |
| smb://progdist.ntnu.no/progdist | NTNU IT's program distribution share |
| smb://felles.ansatt.ntnu.no/ime/itk/felles | Shared folder for department |
| smb://webedit.ntnu.no/username | Web folder for employees |
Network printers (employee):
| Printer name | Model | Location | IP address |
|---|---|---|---|
| itk-d040-hp | HP Color LaserJet M575 MFP | D040 - Datalab | 129.241.10.30 |
| itk-d040-photo | HP OfficeJet Pro X451dw | D040 - Datalab | 129.241.10.31 |
| itk-d144-xerox | Xerox WorkCentre 7830 | D144 - Department's office | 129.241.10.32 |
| itk-d346-xerox | Xerox WorkCentre 7830 | D346 - Teacher's room | 129.241.10.33 |
| itk-b147-xerox | Xerox WorkCentre 7845 | B147 - Copy room | 129.241.10.34 |
| itk-d152-hp | HP Laserjet 600 M602 | D152 | 129.241.10.35 |
| itk-d227-hp | HP Color LaserJet CM3530fs MFP | D227 | 129.241.10.36 |
| itk-d351-hp | HP LaserJet P4015x | D351 | 129.241.10.37 |
These printers can be reached by the IP addresses above or the addresses <name>.itk.ntnu.no (e.g. itk-d152-hp.itk.ntnu.no).