~~TRANSLATE:no|itdrift~~

====== Key Information ======

**New IT-services at NTNU from 2.1.2017**. Primary routine: Please contact Orakel at ntnu for general IT-problems. Please click on the blue waffle-icon at the left side on 'Innsida', and then click 'Support/IT-help' to contact Orakel.

**Contact information to our locally IT-staff, due to problems specially for the lab- and research activity:** \\
Department [[support@itk.ntnu.no|support@itk.ntnu.no]]

**In exceptionally** //urgent cases// you may take direct contact with the person who is responsible for the task:

   * Gunnar is single-point-of contact for all IT-support.
  * Jan can be directly contacted for tasks regarding purchase of computer equipment, access-problems, ntnu network and software licenses.

[[gunnar.aske@ntnu.no|Gunnar Aske]] - 73 59 43 53 - D035

[[jan.leistad@itk.ntnu.no|Jan Leistad]] - 73 59 43 54 - D141

**File shares (Windows):**

^Share name^Information|
|<nowiki>%</nowiki>home.ansatt.ntnu.no<nowiki>\</nowiki>username|Private home folder|
|<nowiki>%</nowiki>felles.ansatt.ntnu.no<nowiki>\</nowiki>ime<nowiki>\</nowiki>itk<nowiki>\</nowiki>progdist|Departments program distribution share|
|<nowiki>%</nowiki>progdist.ntnu.no<nowiki>\</nowiki>progdist|NTNU IT's program distribution share|
|<nowiki>%</nowiki>felles.ansatt.ntnu.no<nowiki>\</nowiki>ime<nowiki>\</nowiki>itk<nowiki>\</nowiki>felles|Shared folder for department|
|<nowiki>%</nowiki>webedit.ntnu.no<nowiki>\</nowiki>username|Web folder for employees|

**File shares (Linux and Mac OSX):**

^Share name^Information|
|smb:<nowiki>//</nowiki>home.ansatt.ntnu.no/username|Private home folder|
|smb:<nowiki>//</nowiki>felles.ansatt.ntnu.no/ime/itk/progdist|Departments program distribution share|
|smb:<nowiki>//</nowiki>progdist.ntnu.no/progdist|NTNU IT's program distribution share|
|smb:<nowiki>//</nowiki>felles.ansatt.ntnu.no/ime/itk/felles|Shared folder for department|
|smb:<nowiki>//</nowiki>webedit.ntnu.no/username|Web folder for employees|

**Network printers (employee):**

^Printer name^Model^Location^IP address|
|itk-d040-hp|HP Color LaserJet M575 MFP|D040 - Datalab|129.241.10.30|
|itk-d040-photo|HP OfficeJet Pro X451dw|D040 - Datalab|129.241.10.31|
|itk-d144-xerox|Xerox WorkCentre 7830|D144 - Department's office|129.241.10.32|
|itk-d346-xerox|Xerox WorkCentre 7830|D346 - Teacher's room|129.241.10.33|
|itk-b147-xerox|Xerox WorkCentre 7845|B147 - Copy room|129.241.10.34|
|itk-d152-hp|HP Laserjet 600 M602|D152|129.241.10.35|
|itk-d227-hp|HP Color LaserJet CM3530fs MFP|D227|129.241.10.36|
|itk-d351-hp|HP LaserJet P4015x|D351|129.241.10.37|

These printers can be reached by the IP addresses above or the addresses <name>.itk.ntnu.no (e.g. **itk-d152-hp.itk.ntnu.no**).

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