~~TRANSLATE:no|itdrift:guides~~

====== IT support and self-help for employees ======

You will find additional information on [[https://innsida.ntnu.no/it-stotte|NTNU IT services self-help]] sites.

^ Table of contents ^
| [[#moterom_outlook|Reserve a meeting room using the calendar (Outlook 2010 & 2013)]] |
| [[#moterom_owa|Reserve a meeting room using webmail]] |
| [[#netdrives|Map network drives]] |
| [[#printers|Map printers]] |
| [[https://innsida.ntnu.no/en/epost|Email setup (Innsida)]] |
| [[https://innsida.ntnu.no/wiki/-/wiki/English/Wireless+network|Connect via NTNU's wireless network (Innsida)]] |
| [[https://innsida.ntnu.no/en/wiki/-/wiki/English/Wireless+network+for+visitors|Wireless network for visitors (Innsida)]] |
| [[https://innsida.ntnu.no/wiki/-/wiki/English/Edit+your+profile+page|Edit your web profile page (Innsida)]] |
| [[https://bas.ntnu.no/passwd/|Change password on NTNU user (BAS)]] |
| [[https://innsida.ntnu.no/wiki?p_auth=WwwaxqZ9&p_p_id=36&p_p_lifecycle=1&p_p_state=exclusive&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&_36_struts_action=%2Fwiki%2Fget_page_attachment&p_r_p_185834411_nodeId=24646&p_r_p_185834411_title=IT+security&_36_fileName=NTNU-IT-regulations.pdf|IT regulations, PDF (Innsida)]] |
| [[http://www.ntnu.no/itinfo/network+connection/vpn/sslvpn_en.html|Connect to NTNU's network using VPN (Innsida)]] |

<BOOKMARK:moterom_outlook>
===== Reserve a meeting room using the calendar (Outlook 2010 & 2013) ===== 
\\
Open your calendar, go to the **Home** tab at the top, select Open **Calendar**, and choose **From room list**.\\
{{:itdrift:calendar-outlook-open.jpg?550|}}
\\
\\
Search for **IME-ITK** to filter the results, and select the rooms you want to add then click **Rooms -->** followed by **OK**.\\
{{:itdrift:calendar-outlook-list.jpg?400|}}
\\
\\
Department rooms:
  * IME-ITK Gjesterom D152B (329.D-152B)
  * IME-ITK Møterom B337 (329.B-337)
  * IME-ITK Møterom B343 (329.B-343)
  * IME-ITK Møterom D240 (329.D-240)
  * IME-ITK Møterom D346 (329.D-346)
You can now book a room by making an **Appointment** into the room calendar.

<BOOKMARK:moterom_owa>
===== Reservere et møterom ved hjelp av webmail =====

Log in to your [[https://mail.ntnu.no/owa/|Webmail]] with your NTNU username and password. Then click on "Calendar" in the blue bar at the top of the page.

{{ :itdrift:webmail-kalender.png?500 | }}

Create a new appointment by click on the link on the top left of the page.

{{ :itdrift:webmail-nytt-arrangement.png?500 | }}

Clicking on the "Add room" button and choose the wanted meeting room in the list (IME-ITK ...).

{{ :itdrift:webmail-legg-til-rom.png?500 | }}

Set the time and date of the reservation and add attendees if disired.

The institute's rooms are:

    * IME-ITK Gjesterom D152B (329.D-152B)
    * IME-ITK Møterom B337 (329.B-337)
    * IME-ITK Møterom B343 (329.B-343)
    * IME-ITK Møterom D240 (329.D-240)
    * IME-ITK Møterom D346 (329.D-346)

<BOOKMARK:netdrives>

===== Map network drives =====

**Windows 7**

Go to Computer. On the ribbon , click Map network drive. 

{{:itdrift:mapnet1.png?400|}}

**Windows XP**

Go to My Computer. Click Tools and select Map Network Drive 

{{:itdrift:mapnet2.png?400|}}

**Mac OSX**

On the dekstop menu click Go. On the ribbon, click Connect to Server... (CMD+K) 

{{:itdrift:macstep1.png?400|}}

File shares do you find [[https://www.itk.ntnu.no/itdrift|here]]


<BOOKMARK:printers>
===== Adding a printer =====

** Windows 7/8 **

Go to **Control panel** and click on **View devices and printers**

{{:english:itdrift:control-panel.png?400|}}

Click **Add a printer**

{{:english:itdrift:printers-and-devices.png?400|}}

Choose the printer you want to install and click **Next**

{{:english:itdrift:add-printer.png?400|}}

If the installation was successful, click **Next** to continue

{{:english:itdrift:printer-added.png?400|}}

Check the highlighted checkbox if you want to set the newly installed printer as your **default printer**. Then click **Finish** to finish the installation

{{:english:itdrift:printer-as-default.png?400|}}

Information about the available printers can be found [[https://www.itk.ntnu.no/itdrift|here]]